Privacy Policy

1. Detailed description of goods and/or services
Milan Media (Pty) Ltd, Reg: 2017/132677/07, is Johannesburg based full service, digital media agency. Digital media and content is the world of Milan Media. We specialise in video production, web development, social media and online marketing. Milan Media created and produces content for you and your business. From small scale home projects to large scale events, we can assist you in any way we can. The friendly Milan Media team is highly skilled, knowledgeable and know exactly how to help you! We take your vision and turn it into a reality. Whether you’re trying to send a message or engage with your customers, share your dream with us and we will turn it into a reality. The Milan Media team has successfully completed multiple projects throughout South Africa for a range of clients.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within the specified 7 days and delivery confirmed by way arranged by customer. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Return and Refunds policy
The provision of goods and services by Milan Media is subject to availability. In cases of unavailability, Milan Media will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50% administration fee.

4. Customer Privacy policy
Milan Media shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Milan Media bank account, the details of which will be provided on request.

6. Card acquiring and security
Card transactions will be acquired for Milan Media via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Bnei Akiva South Africa separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
Milan Media takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Milan Media chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation
Milan Media may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by Milan Media.

13. Milan Media contact details
Email: [email protected]

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